Privacy Policy

Your privacy is important to us. Here's how we handle your data.

Effective Date: August 01, 2024
Last Updated: August 01, 2024

Sudarsan Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. As a Data Fiduciary, we are responsible for processing your personal data in a fair and transparent manner in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 of India.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically, and information from third-party sources.

1.1. Information You Provide to Us

  • Contact Information: Your name, email address, phone number, and physical address.
  • Project Information: Details, requirements, and specifications related to your project (e.g., business goals, design preferences).
  • Content and Data: Any text, images, files, and other data you provide for use in your project.
  • Login Credentials: If required for project execution, we may temporarily need access to your hosting accounts, app store developer accounts, or other third-party services.

1.2. Information We Collect Automatically

  • Log and Usage Data: When you visit our website, we may automatically collect your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
  • Cookies: We use cookies to help our website function and to understand user behavior to improve our services. You can control the use of cookies at the individual browser level.

1.3. Payment Information

We use third-party payment processors (e.g., Razorpay, Stripe) to handle financial transactions. We do not store or have complete access to your credit card or bank account details. We only receive information necessary to confirm payment.

2. How We Use Your Information

We use the information we collect for the following purposes, for which we seek your consent:

  • To provide, operate, and maintain our services.
  • To communicate with you about your project, including updates, support, and administrative messages.
  • To process transactions and send you related information, including invoices.
  • To improve our website, services, and marketing efforts.
  • To respond to your comments, questions, and requests and provide customer service.
  • To comply with legal obligations and enforce our terms and conditions.

3. How We Share and Disclose Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • With Service Providers: We may share information with third-party vendors and other service providers who perform services on our behalf, such as web hosting, cloud storage (e.g., Google Drive), and payment processing.
  • For Legal Reasons: We may disclose your information if we are required to do so by law or in response to a valid request by a public authority (e.g., a court or a government agency).
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Your Rights as a Data Principal

Under Indian law, you have certain rights regarding your personal data. You have:

  • The Right to Access: You can request a copy of the personal data we hold about you.
  • The Right to Correction and Erasure: You can request to correct any inaccurate data or have your data erased.
  • The Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time.
  • The Right to Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer if you have concerns about how we are handling your data.

To exercise any of these rights, please contact us using the information below.

6. Children's Privacy

Our services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us & Grievance Officer

If you have any questions, concerns, or complaints about this Privacy Policy or wish to exercise your rights, please contact our designated Grievance Officer:

Name: Sudarsan P
Email: sudarsanjcr@gmail.com

We will address your concerns in a timely and effective manner.